pinoygame Privacy Policy

1 Scope of This Policy

This Privacy Policy applies to all personal information collected by pinoygame through the platform website, the pinoygame mobile app for Android and iOS, and any other channels through which you interact with us.

By registering for and using pinoygame, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, please do not use the platform.

2 Personal Data We Collect

The types of personal data we collect depend on how you use pinoygame. The table below outlines the main categories:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or political opinions in connection with your use of pinoygame.

3 How We Collect Your Data

pinoygame collects personal data through the following means:

Directly from You

• When you complete the account registration form
• When you submit documents for KYC identity verification
• When you initiate a deposit or withdrawal transaction
• When you contact our customer support team
• When you update your account profile or preferences

Automatically

• Through cookies and similar tracking technologies when you visit the platform
• Through server logs that record your IP address and device information
• Through analytics tools that track how you interact with the platform

From Third Parties

• From payment processing providers when you make a deposit or withdrawal
• From identity verification services used for KYC compliance
• From fraud prevention and security screening services

4 How We Use Your Personal Data

pinoygame uses your personal data for the following purposes:

• Account management: Creating and maintaining your account, processing your login, and managing your account settings.
• Identity verification: Confirming your identity through the KYC process as required before withdrawals and as part of ongoing compliance.
• Transaction processing: Processing deposits and withdrawal requests in Philippine Peso through your chosen payment channel.
• Platform delivery: Providing access to game categories including slots, live casino, sports betting, eBingo, and online poker.
• Customer support: Responding to your enquiries and resolving account issues.
• Security and fraud prevention: Detecting and preventing fraudulent activity, unauthorised access, and terms violations.
• Legal and compliance obligations: Meeting applicable legal requirements including anti-money laundering (AML) obligations and data reporting requirements.
• Platform improvement: Analysing usage patterns to improve the platform experience for Filipino players.
• Communications: Sending account-related notifications, security alerts, and platform updates. We do not send unsolicited marketing without your consent.

5 Legal Basis for Processing

pinoygame processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered platform user, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including identity verification and financial record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests do not override your privacy rights.
• Consent: Where you have given explicit consent for a specific processing purpose, such as receiving optional communications. Consent can be withdrawn at any time.

6 Sharing Your Personal Data

pinoygame does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:

• Payment processors: Philippine banks and local e-wallet providers involved in processing your deposits and withdrawal transactions.
• Identity verification providers: Third-party KYC services used to verify your identity documents.
• Fraud and security services: Third-party providers that assist in detecting and preventing fraud and account misuse.
• Technology providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Government bodies, law enforcement, or regulators where disclosure is required by applicable law.

All third parties who handle your data on behalf of pinoygame are required to maintain appropriate security standards and are prohibited from using your data for their own purposes.

7 How We Protect Your Data

pinoygame uses a combination of technical and organisational measures to protect your personal data:

• SSL encryption on all data transmitted between your device and the platform
• Secure storage of account credentials using one-way hashing
• OTP (one-time password) verification for sensitive account actions
• Role-based access controls limiting which staff members can access personal data
• Regular security reviews of platform infrastructure
• Data breach response procedures to notify affected users and regulators in accordance with applicable law

While we take these measures seriously, no security system is completely impenetrable. You also play a role in keeping your account secure — use a strong, unique password and do not share your login credentials with anyone.

8 How Long We Keep Your Data

We retain your personal data for as long as it is needed for the purpose it was collected, or as required by applicable law. Specific retention guidelines:

• Account and identity data: Retained for the duration of your account and for a period after account closure as required by applicable financial and AML regulations.
• Transaction records: Retained for the period required under Philippine financial record-keeping obligations.
• Support communications: Retained for a reasonable period after resolution to support ongoing account management and dispute handling.
• Technical and usage logs: Retained for a shorter period in line with operational and security needs.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you.

9 Your Data Rights

As a pinoygame user, you have the following rights over your personal data under applicable Philippine privacy law:

• Right to be informed: To know what data we collect and how we use it — which this policy addresses.
• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete data we hold about you.
• Right to erasure: To request deletion of your personal data where it is no longer necessary for its original purpose and no legal obligation requires us to retain it.
• Right to object: To object to specific processing activities, including direct marketing.
• Right to data portability: To request a copy of your data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: To withdraw consent for any processing activity that is based solely on your consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pinoygame at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

10 Cookies and Tracking Technologies

pinoygame uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality, such as keeping you logged in during a session. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences and settings to improve your experience on subsequent visits.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform, which pages are visited most, and where players encounter issues.
• Security cookies: Help detect and prevent fraudulent activity and unauthorised access attempts.

Most web browsers allow you to manage your cookie settings. Note that disabling certain cookies may affect your ability to use some platform features.

11 Minors

pinoygame is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we become aware that a minor has registered an account or submitted personal data, we will close the account and delete the associated data.

If you believe a minor has accessed pinoygame, please contact us at [email protected] so we can investigate and take appropriate action.

12 Changes to This Privacy Policy

pinoygame may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will:

• Update the "Last updated" date at the top of this page
• Notify registered users through an in-platform notification or by email

Your continued use of the pinoygame platform after an updated policy is published constitutes acceptance of the revised terms. If you do not agree, you may request account closure by contacting support.

13 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how pinoygame handles your personal information, please get in touch:

• Email: [email protected]
• In-app support: Available through the pinoygame platform and mobile app
• FAQ: Visit the FAQ page for answers to common questions about accounts and data

We take privacy enquiries seriously and aim to respond within a reasonable timeframe. For complex data rights requests, we may need to verify your identity before proceeding.