Terms & Conditions for pinoygame

1 Acceptance of Terms

By accessing, registering for, or using the pinoygame platform — whether through the website, the mobile app, or any other channel — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.

If you do not agree with any part of these terms, you must not use the pinoygame platform. Continued use of the platform after any update to these terms constitutes acceptance of the revised version.

2 Eligibility

To register and use pinoygame, you must meet all of the following requirements:

• You must be at least 21 years of age.
• You must be located in the Philippines at the time of use.
• You must not be excluded or banned from online gaming platforms.
• You must have the legal capacity to enter into a binding agreement.
• Your use of the platform must not violate any law applicable to you.

3 Account Registration and Security

Registration

To access most pinoygame features, you must create a registered account. You agree to provide accurate, current, and complete information during registration. Providing false or misleading information is grounds for immediate account closure.

One Account Policy

Each person may hold only one active pinoygame account. Registering multiple accounts — whether under the same or different identities — is strictly prohibited. pinoygame reserves the right to merge or close duplicate accounts and to withhold any balances associated with them.

KYC Verification

pinoygame requires identity verification (Know Your Customer / KYC) before processing your first withdrawal. You may be asked to submit government-issued identification, proof of address, or other documents at any stage of your account's use. Failure to complete verification may result in withdrawal restrictions.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and OTP. You are responsible for all activity that occurs under your account, whether or not authorised by you. Notify pinoygame support immediately if you suspect unauthorised access.

4 Deposits and Payments

All deposits on the pinoygame platform are denominated in Philippine Peso (₱ / PHP). We support deposits through Philippine bank transfers, online banking, and local e-wallets such as GCash and Maya. Deposit availability may vary by payment provider and channel.

• Minimum and maximum deposit amounts are specified at the time of transaction.
• Deposits must be funded from accounts or wallets held in your own name.
• pinoygame does not accept deposits from credit cards or cryptocurrency.
• Deposits are typically credited to your account balance within the timeframe indicated during the deposit process.
• pinoygame reserves the right to reverse deposits that cannot be verified or that are associated with fraudulent activity.

5 Withdrawals

Withdrawal requests are subject to the following conditions:

• You must have completed KYC verification before your first withdrawal is processed.
• Withdrawals are processed to Philippine bank accounts or local e-wallets registered in your name.
• Minimum and maximum withdrawal amounts apply and are displayed during the withdrawal process.
• Processing times vary depending on the payment channel and your account tier. VIP members receive priority withdrawal processing.
• pinoygame may request additional documentation before processing a withdrawal if required for compliance purposes.
• Withdrawals associated with fraudulent activity, bonus abuse, or terms violations may be withheld pending investigation.

For more detailed information on the withdrawal process, visit the Withdrawal section.

6 Betting and Gaming Rules

All bets placed on pinoygame are final once confirmed. The following general rules apply across all game categories:

• You must have sufficient account balance to place a bet. Bets cannot be placed on credit.
• Odds, game rules, and payout structures vary by game type and are displayed within each game before play begins.
• In the event of a technical error during a game session, pinoygame reserves the right to void affected bets and refund stakes.
• Bets placed in error by the player cannot be cancelled once confirmed.
• For sports betting, in-play bets are accepted subject to the rules of the specific event and market.
• pinoygame uses verified random number generator (RNG) systems for applicable game types to ensure fair outcomes.

7 Prohibited Conduct

The following actions are strictly prohibited on the pinoygame platform:

• Registering under a false identity or using another person's identity or account.
• Registering or using the platform if you are under 21 years of age.
• Using automated software, bots, scripts, or artificial intelligence to interact with the platform or place bets.
• Exploiting software errors, glitches, or unintended system behaviour for financial gain.
• Colluding with other players to manipulate game outcomes.
• Engaging in money laundering, fraud, or any other illegal activity through the platform.
• Sharing, selling, or transferring your account to another person.
• Abusing promotion mechanics, including multi-accounting for bonus purposes.
• Harassing, threatening, or abusing other players or pinoygame staff through platform chat or communications.

Violation of any of the above may result in immediate account suspension or permanent closure, along with forfeiture of any balance, pending withdrawals, or winnings associated with the prohibited activity.

8 Responsible Gaming

pinoygame is committed to supporting responsible gaming. Gambling is for entertainment purposes only and involves genuine financial risk. We strongly encourage all players to:

• Set a personal budget for gaming sessions and stick to it.
• Limit the amount of time spent on the platform.
• Never chase losses or attempt to recover money through further gambling.
• Treat gambling as entertainment, not as a source of income.

If you feel that your gaming behaviour is becoming a problem, stop playing and seek help. For more information on tools and resources available to you, please visit our Responsible Gaming page.

9 Privacy and Data

Your personal information is collected and processed by pinoygame in accordance with our Privacy Policy. By using the platform, you consent to the collection, storage, and use of your data as described in that policy.

We collect personal data for purposes including account management, identity verification, transaction processing, fraud prevention, and compliance with applicable legal obligations. We do not sell your personal data to third parties for marketing purposes.

10 Limitation of Liability

pinoygame provides the platform on an "as available" basis. We do not warrant that the platform will be uninterrupted, error-free, or that any defects will be corrected. To the fullest extent permitted by applicable law:

• pinoygame is not liable for any loss of winnings resulting from technical errors, service interruptions, or force majeure events beyond our reasonable control.
• pinoygame is not liable for any indirect, incidental, or consequential damages arising from your use of the platform.
• Our total liability to you for any claim arising from your use of pinoygame shall not exceed the amount you deposited in connection with the transaction giving rise to the claim.

Nothing in these terms limits liability that cannot be excluded under Philippine law.

11 Account Termination

pinoygame reserves the right to suspend or permanently close your account at any time, with or without prior notice, in the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Failure to complete required identity verification within a reasonable timeframe.
• Suspected or confirmed fraudulent activity.
• Account inactivity for an extended period (as defined in platform policy).
• Regulatory, legal, or compliance requirements.

You may close your pinoygame account at any time by contacting support. Any verified balance remaining in your account at the time of closure will be processed for withdrawal subject to standard verification requirements.

12 Changes to These Terms

pinoygame may revise these Terms & Conditions at any time. When we make material changes, we will update the "Last updated" date at the top of this page and may notify registered users through the platform or by email.

Your continued use of the pinoygame platform after changes are published constitutes your acceptance of the updated Terms & Conditions. If you do not agree with any changes, you should stop using the platform and may request account closure.

13 Contact Us

If you have any questions about these Terms & Conditions or about your pinoygame account, you can reach us through the following:

• Email: [email protected]
• In-app support: Available through the pinoygame app and platform
• FAQ: Visit our FAQ page for answers to common questions

We aim to respond to all enquiries in a timely manner. Response times may vary based on volume and account tier.